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Reading Power 유형편 완성(2017) Chapter6
Reading Power 유형편 완성(2017) Chapter6
Reading Power 유형편 완성(2017) Chapter6
UNIT 21 PRACTICE 03~04
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UNIT 21 PRACTICE 03~04
The most frequent cliche in apologies is the blanket statement. I'm sorry for any inconvenience this may have caused. That comment only makes angry people angrier. "For any inconvenience" implies that the speaker hasn't given any thought to how the person might have been inconvenienced. The choice of the word inconvenience implies that whatever happened was "no big deal." "This may have caused you" implies that the situation may have caused no problems at all. In other words, you can translate the sentence this way. I don't know or care how my actions could have inconvenienced you, but if they did, here's a blanket apology. Instead of vague wording, be specific. Let the person know that you understand either the difficulty of the situation or the hurt caused by your actions or words. I'm sorry for the delay in responding to your call. I know you were in a hurry for the proper operating instructions. I'm sorry the shipment didn't arrive until Friday. I know we had promised that you'd have it by Tuesday, and because of our late shipment, your own customer orders have been delayed. I failed to notify you of the additional charge. You're right, I should have done so. I apologize for that. You were expecting a complete report today, and without it, you'll be delayed in making the final committee decision. I'm sorry the information is still incomplete. Such statements may or may not accept responsibility, but they do let the other person know that you are aware of and concerned about the outcome.
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1 The most frequent cliche in apologies is the blanket statement. 2 I'm sorry for any inconvenience this may have caused. 3 That comment only makes angry people angrier. 4 "For any inconvenience" implies that the speaker hasn't given any thought to how the person might have been inconvenienced. 5 The choice of the word inconvenience implies that whatever happened was "no big deal." 6 "This may have caused you" implies that the situation may have caused no problems at all. 7 In other words, you can translate the sentence this way. 8 I don't know or care how my actions could have inconvenienced you, but if they did, here's a blanket apology. 9 Instead of vague wording, be specific. 10 Let the person know that you understand either the difficulty of the situation or the hurt caused by your actions or words. 11 I'm sorry for the delay in responding to your call. 12 I know you were in a hurry for the proper operating instructions. 13 I'm sorry the shipment didn't arrive until Friday. 14 I know we had promised that you'd have it by Tuesday, and because of our late shipment, your own customer orders have been delayed. 15 I failed to notify you of the additional charge. 16 You're right, I should have done so. 17 I apologize for that. 18 You were expecting a complete report today, and without it, you'll be delayed in making the final committee decision. 19 I'm sorry the information is still incomplete. 20 Such statements may or may not accept responsibility, but they do let the other person know that you are aware of and concerned about the outcome.